Are you drowning in a sea of emails? Do you have meetings to discuss prior meetings? Is “teamwork” your mantra? Unfortunately, over-communication – sometimes referred to as the “chaotic noise” — has become a very real problem for many workers.
According to participants in an on-line survey, the average manager said they received 57 emails per […]

Credible Activist, When I read these words, I really liked them and thought they clearly expressed the role I wanted to take as a human resources professional: someone who is listened to, respected and admired as well as someone who takes chances and moves projects and ideas forward.
It’s not enough to be one or the […]

The value chain is basically a model of how a business receives its input – generally in the form of raw material – adds value to it through internal processes and then sells the finished product to customers.
The people value chain is an extension of this in that in order to have a successful business […]

I do not like this person. I must get to know him better.
–Abraham Lincoln
The topic of respect recently came up when a group of my friends got into a discussion about their current organizations and how they felt about the way employees are treated.
What the discussion came down to was that they all felt that […]

I’ve asked myself this question one too many times, hanging up the phone in disgust after dealing with someone who clearly did not define my concept of good customer service.
For most people, good customer service is getting what you want. However, the truth of the matter is that good customer service is all about getting […]

Innovation is the driving force behind an organization. It’s what sets them apart for their competitors. And the best way to know if each innovation is a success is to plan – strategy of achievement and expected outcome. 
Yet interestingly enough a survey by Archstone Consulting found that only five percent of Fortune 1000 and Global […]

Tomorrow is “Take Our Daughters and Sons to Work” Day, a program begun years ago and originally based on the concept of taking our daughters to work in order to provide young girls exposure to the workplace, something not as readily available to their mothers and grandmothers.
As the years have passed and things have, well, […]

It’s an age-old problem, coworkers who appear oblivious to common courtesy when it comes to personal hygiene issues.
I bring this topic up because a recent reader wrote in and asked, “I know that this is not a new issue, but I’m just not sure how to handle it without offending a coworker. She smells. Not […]

An interesting article I recently saw on the Internet about employee engagement indicated that “300 is NOT a training film.”
If you haven’t seen the movie, it’s about 300 Spartans who follow their leader into a desperate situation. Why? According to the article it’s because they were trained from childhood to behave that way.
However, employees today haven’t […]

Trying to convince your management team that a new human resources program really will do what it is intended to do?
I recently read about a scientific approach suggesting the use of split samples
 – splitting your target population into two groups and training only one group. Then after an established period of time passes, you measure […]